Privacy Policy

We use your personal data for a variety of purposes, as described below:

 

A. Accommodation reservations

 

First, we process your personal data to complete and manage your stay reservation, which is essential to providing this service. This includes sending communications relevant to your stay reservation, such as confirmations (including, where applicable, the provision of proof of purchase and/or payment), changes, and reminders. In some cases, this may also include processing your personal data to enable online check-in or in connection with possible security deposits.

In addition to your contact information (such as your email address and phone number), to provide you with the services we may also need your booking identifiers and dates to determine the duration of the booking.

 

B. Communications with you

 

We may occasionally contact you via email, mail, phone call, or text message. We choose the method based on the contact information you previously shared.

We process personal data contained in communications you and other parties send us. There may be a variety of reasons for this, including:

• Respond to and handle any support requests you submit.

• If you've started but haven't completed a reservation, we may contact you with an invitation to complete the booking. We believe this is a useful service that allows you to pick up where you left off, without having to search for the travel provider again or re-enter your booking details.

• When you use our accommodation services, we may send you a survey or invite you to provide a review of your experience.

• We also send you other materials related to your bookings, such as how to contact us if you need assistance during your stay and information we think will help you have the best possible experience.

• For example, if we notice improper conduct, we may send you a warning or other notice.

To do this, we use personal data such as your first and last name, email address, and booking data, including booking IDs.

 

C. Market research to improve our services

 

We occasionally invite our clients to participate in market research. Always remember to read the information accompanying this type of invitation to understand what personal data will be collected and how it will be used.

 

D. Guest reviews and other destination-related information

 

During and after your stay, we may invite you to leave a review. We may also arrange for your traveling companions or the person you booked for to leave one.

 

E. Legal purposes

 

In some cases, we may need to reuse your information to:

• Manage and resolve legal disputes and claims

• Addressing potential regulatory investigations

• Apply our Terms of Service for online bookings

• Comply with lawful requests from law enforcement

• Comply with laws and regulations